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Client Essentials

Welcome to the Pets & Places hub. This page contains all the tools and information you need.

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Booking & Onboarding

Ready to schedule some fun? Use the links below to request new dates or provide us with your pet’s updated care details.

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  • Request a New Booking – Check availability for walks, boarding, or house sitting.

  • New Client Onboarding Form – Tell us everything about your pet’s routine, medical needs, and vet details.

  • Update Your Details – Has your emergency contact or address changed? Let us know by emailing us.

Payments & Invoicing

  • Bank Transfer Details:

    • Account name: JACKSON A M

    • Sort code: 52-41-00

    • Account number: 47904445

    • Reference: Please use your name or pets name and date of booking.

Important Documents

  • Our Terms of Service – The "fine print" on cancellations, emergencies, and keys.

  • Insurance Certificate – Proof of our comprehensive public liability and care insurance.

  • Need to see our team's DBS checks? Just ask—we’re happy to provide them.

 

Frequently Asked Questions

What is the cancellation policy?
We require 24 hours notice for walks and 7 days for boarding or house sitting to receive a full refund or credit.

 

How do you handle keys?
​Most clients provide a key during the Meet & Greet or use a secure lockbox on-site. All keys in our possession are kept on a keyring with AirTag and are never tagged with your address.

 

Will I get updates?
Absolutely. You’ll receive a WhatsApp message with photos and a "school report" after every visit so you can see exactly what your pet has been up to.

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